Absolute HVAC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, visit our website, or communicate with us via phone, email, SMS, or other channels.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Contact Information: Name, phone number, email address, mailing address
- Service Details: Appointment history, property information, system specifications
- Payment Information: Credit/debit card details (processed securely by third-party providers)
- Communication Data: SMS, emails, or phone call logs related to our services
- Technical Data (if using website): IP address, browser type, pages visited, and other usage data
2. How We Collect Information
We collect information through the following means:
- When you request a quote, schedule service, or contact us
- When you communicate with us by phone, SMS, or email
- When you visit or interact with our website
- When you make payments or complete forms
- When you opt-in to marketing or service notifications
3. How We Use Your Information
We use your information to:
- Provide and manage HVAC services
- Communicate regarding appointments, service updates, and promotions
- Process payments and send invoices
- Maintain service records and comply with legal obligations
- Improve our service quality and customer experience
We may use anonymized or aggregated data for internal analysis and business development.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only under the following circumstances:
- Service Providers: With third-party vendors who help us deliver our services (e.g., scheduling platforms, messaging services, payment processors), under strict confidentiality agreements
- Legal Requirements: If required by law or to protect our rights and property
- Business Transfers: In the event of a business sale or merger, client data may be transferred as part of that transaction
We do not share or sell mobile numbers or SMS consent with third parties or affiliates for marketing purposes.
5. Your Choices and Rights
You have the right to:
- Access or update your personal information
- Opt-out of marketing communications at any time
- Withdraw SMS or email consent by replying “STOP” or using opt-out links
- Request deletion of your data, subject to legal retention requirements
To exercise these rights, please contact us using the information below.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure access protocols. However, no method of transmission or storage is 100% secure.
7. Data Retention
We retain your information only as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.
8. Third-Party Links
Our website or communication may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Absolute HVAC
32A Germay Dr., Wilmington, DE 19808
Phone: (302) 725-3005
Email: admin@absolutehvac.org
Website: absolutehvac.org